Privacy Policy

The Plumbers Guild — Last updated May 2026

The Plumbers Guild ("we", "us", "our") provides plumbing services in Atlanta and surrounding areas. This Privacy Policy explains how we collect, use, and protect your information when you contact us, book a service, or interact with our SMS and phone services.

Information We Collect

Name, phone number, email, and service address you provide when calling, booking, or submitting a service request.
Records of calls, text messages, and service appointments made with us.
Payment information when you pay for service (processed by a third-party payment processor; we do not store full card details).

How We Use Your Information

To schedule, coordinate, and follow up on plumbing service requests.
To send appointment reminders, missed-call follow-ups, and service-related text messages.
To process payments and issue invoices or receipts.
To improve our service and respond to customer support inquiries.

Information Sharing

We do not sell, rent, or share your personal information or mobile phone number with third parties for their marketing or promotional purposes. Information is only shared with service providers (e.g., scheduling, payment processing, SMS delivery) strictly as required to deliver the service you requested.

SMS Communications and Consent

By providing your mobile phone number to The Plumbers Guild (when calling us, submitting a service request, booking an appointment, or otherwise requesting plumbing service), you agree to receive SMS text messages from us related to your service request.

The types of messages you may receive include:

Missed-call follow-up messages with a booking link.
Appointment confirmations, reminders, and scheduling coordination.
Service status updates and technician dispatch notifications.
Follow-up after a completed job (review request, post-service support).

Message frequency: Message frequency varies and depends on your interaction with our service.

Carrier charges: Message and data rates may apply. Charges are billed by your wireless carrier; The Plumbers Guild is not responsible for any charges incurred.

Help: For help with our SMS service, reply HELP to any message you receive from us, or contact us using the details below.

Opt out: You may opt out of SMS messages at any time by replying STOP, CANCEL, END, QUIT, UNSUBSCRIBE, or REVOKE to any message we send you. You will receive one final confirmation that you have been unsubscribed. To re-subscribe, reply START or YES.

We do not use SMS for cold outbound marketing. Messages are only sent in response to your inbound contact with us or in coordination of a service you have requested.

Your mobile phone number and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Payment details are processed by third-party providers and are not stored on our systems.

Your Rights

You may contact us to request access to, correction of, or deletion of your personal information. To make a request, use the contact details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected in the "Last updated" date above.

Contact Us

The Plumbers Guild
Atlanta, Georgia, USA
Website: https://atlantaplumbersguild.com

For privacy inquiries, please reach out via the contact form on our website or call our main line.